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Docusign IAM for CX is ideal for companies with B2B2C business models that are driven by digitalization and a desire to reach a broader customer base.
High volume, non-negotiated agreements requiring customer data entry and some degree of identity verification or data validation.
Across industries, you often see this in:
Consumer-Initiated Agreements: are agreements that are started by the customer rather than the service provider or seller.
Agent-Assisted applications: involve scenarios where a representative of the business assists the consumer in making a purchase or signing up for a service. These agents can provide valuable advice, help consumers navigate options, and facilitate the process of entering into contracts.
CX-centric B2B use cases: While traditionally a B2C approach, some B2B companies have leveraged eCommerce-like consumer contracting to improve CX.
Click here to learn more about Docusign IAM for CX.
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