• 13 March 2024
  • 4 replies

Badge +1
Anyone else with the same problem?“Your account has been suspended. Please contact DocuSign Customer Support at using one of our support languages.”I wait.

Best answer by Alejandro.Ramos 28 March 2024, 17:10

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4 replies

Userlevel 4
Badge +11

Hi @Karina !

I apologize for the inconvenience, I understand that your account has been suspended.

To get more information you will need to create a case with DocuSign Support, please see How do I open a case in the DocuSign Support Center? for more information. You can also check our article below:


If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)
  • Netherlands: +31 20 808 5264 (09:00 - 17:00 CET/CEST)

The case is needed because private information will be reviewed and that cannot be disclosed in this public forum.

Userlevel 3
Badge +11

Hi @Karina,


I hope you are doing well.


I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 


If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find


Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   


Badge +1

Problema resolvido! 

Badge +1

Can I ask how this was handled? How was the renewal restored?