Question

Rules Error


Badge +1

HI - 

 

Under Settings ….. when I go to “Rules” the page just runs and runs. Eventually I get an “error fetching rules” message. Nothing ever happens and if I close the error message, eventually I will get the same error again. There had been a rule there - I deleted it.

“Connections” works just fine

 

Anybody see this before? I have an open case but have not managed to get am answer


2 replies

Badge

HI - 

 

Under Settings ….. when I go to “Rules” the page just runs and runs. Eventually I get an “error fetching rules” message. Nothing ever happens and if I close the error message, eventually I will get the same error again. There had been a rule there - I deleted it.

“Connections” works just fine

 

Anybody see this before? I have an open case but have not managed to get am answer

I have the same experience, already contacted the support but no reply yet.

Userlevel 3
Badge +11

Hi @DanB,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue? 

 

If so, we would really appreciate if you could  share the steps that helped solve the issue and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

In the case that you might still be experiencing the same behavior, I would start troubleshooting by trying again through a different network, device and browser. It is important to try these options separately as they could lead us to the root cause of the issue.

 

Feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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