Question

PAYMENT


Badge

AFTER MY TRIAL I PAID TO ACTIVATE MY ACCOUNT. I PAID 15 DOLLARS, I RECEIVED MY ORDER CONFIRMATION BUT THE PLATFORM STILL SHOWS A MESSAGE THAT I HAVE TO PAY AGAIN. NOW THE AMOUT THAT SHOWS IS 45.

 

I DO NOT UNDERSTAND. WHY DO I HAVE TO PAY AGAIN 45 MORE? 

 

PLEASE HELP 😭  I HAVE TO SEND A DOCUMENT ASAP


2 replies

Userlevel 3
Badge +11

Hello @AngelicaPausx,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have been charged more in your subscription, and you want to know the reason for it.

 

Per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing and Account Change Requests or Feature enablement. The case is needed because Private Identifiable Information will be reviewed, and that type of information cannot be disclosed in this public forum, I apologize for any inconvenience that this might cause you

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 3
Badge +11

Hi @AngelicaPausx,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply