Question

Making sure you are not charged for services that are "free".


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I got an email saying that I have a free 30 day trial for advanced services. Never signed up for this and I know how it works. After the 30 day free services I will get charged for services I will never use. How does one cancel this?


2 replies

Userlevel 3
Badge +11

Hi @markmrm,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you were enrolled in an undesired Free Trial, but I will assist you in solving the issue.

 

Our trial model does not require you to input your payment details, until the subscription expires at the end of the month.

 

Once that moment arrives you are welcome to decide whether or not you would like to purchase the monthly subscription.

 

Regarding how this could have happened, this behavior is usually related to having the account created at the end of a document’s signing session, where the application will ask you if you would like to save a copy of the document in your account.

 

If you pick the option to save the document and don’t own an active account, the system will create a free account on your behalf.

 

You can also cancel of downgrade your account at any time. Whether you downgrade your Free Trial to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer. 
 

Once an account has been closed, you will no longer have access to any documents.  

 

Information on how to download completed documents is found here: 

 

To download documents 

 

Depending on how your account was originally configured, you may be able to cancel/close your account: 
 

Should I downgrade or close my Docusign Account? 

 

If you don’t see that option available, please submit a Customer Support case here:  

 

Contact Support
 

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
 

Docusign Customer Support cannot cancel subscriptions purchased via iTunes or Google Play. Please see the links below on how to cancel on your Apple or Android device or phone: 

 

iTunes
 

Google Play 

 

Feel free to let us know if you need further assistance with this.  

  

Thank you for using Docusign, we hope you have a wonderful rest of your day!  

 

Best regards,  

Alejandro R. | Docusign Community Moderator  

  

"Select as Best" below if you find the answer a valid solution to your issue!  

 

Userlevel 3
Badge +11

Hi @markmrm,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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