@Louise MacLean There are Language settings on the envelope in the section for the Custom email subject and body. It is possible that the envelope was sent with the language on the email for that Recipient set to “Swedish” or the Template was set that way and then an envelope was created.  I would get clarity on exactly what they see in the other language, if its the Envelope notification then the above information applies. If this is a website or support site then its a browser based issue.  I included an article that describes how the language can be set at the envelope email level.

https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=bai1578456493995.html&_LANG=enus

Hi @Louise MacLean,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

I have been having the same issue. I send the document to my manager in English, not using a template, ensuring the language is in English. But she receives it in Croatian. When anyone else sends it to her she also receives it in Croatian. When I looked at her preferences, her language is set to English. Please can you assist. Many thanks.

Hi @Melanie Herholdt 

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello - I am seeing the same issue.  My customer received an envelope which appears to be addressed to her in Mandarin. This is a template, which has been used 100s of times; I confirmed the email language is set to English for this recipient (I’m the administrator, so it could only have changed by me). The rest of the email notification is in English, just the part in blue like what is shown below (sample only to protect my customer’s information).  Is this a browser issue or a DocuSign issue?

Hello @CindyJMCP,

Thank you for reaching out to the Docusign Community.

To clarify, do you know if your recipient as the Mandarin language as part of either their account or their browser?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.