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Language settings issue

  • 12 February 2024
  • 4 replies
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My recipient keeps receiving DocuSign envelopes from me in Swedish despite my settings being set to English.  Does anyone know how the recipient can resolve this as looks like everything is correctly set up for English at my end?  It seems to be the DocuSign portal that is in Swedish rather than the item i am sending or my cover message.

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Best answer by David.Schmitz 12 February 2024, 18:58

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@Louise MacLean There are Language settings on the envelope in the section for the Custom email subject and body. It is possible that the envelope was sent with the language on the email for that Recipient set to “Swedish” or the Template was set that way and then an envelope was created.  I would get clarity on exactly what they see in the other language, if its the Envelope notification then the above information applies. If this is a website or support site then its a browser based issue.  I included an article that describes how the language can be set at the envelope email level.

https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=bai1578456493995.html&_LANG=enus

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Hi @Louise MacLean,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Hello,

I have been having the same issue. I send the document to my manager in English, not using a template, ensuring the language is in English. But she receives it in Croatian. When anyone else sends it to her she also receives it in Croatian. When I looked at her preferences, her language is set to English. Please can you assist. Many thanks.

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Userlevel 3
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Hi @Melanie Herholdt 

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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