Question

Envelope limit reset after upgrading my yearly plan

  • 13 June 2024
  • 2 replies
  • 19 views

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Hello!

We need to send some documents to thousands of suppliers but we just exceeded the limit we were not aware of.

I have just upgraded the yearly plan to Business Pro, so I want to know when the limit of envelopes resets. Also, how do I know that it won't be stopped by the “reasonable use policy”? 

Thanks!


2 replies

Userlevel 3
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Hello @SupplyChain,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you want to when the envelope limit is reset and how to know that the Use Policy will not affect your account.

 

I apologize for any inconvenience that this might cause you but I can only provide you with general information about this, if you need specific information about your account, per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing and Account Change Requests or Feature enablement.

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)

 

The new limit is set when you upgrade your plan you should be able to use the envelopes right away, and it will reset in the next billing cycle, you can find that information on your Plan and Billing on your account settings.

 

If you need more envelopes you can purchase more, log into your account, and visit Settings > Plan and Billing > CHANGE PLAN (you must be an account administrator). If you have any questions, our Sales team can help consult the best plan to meet your needs.

 

If you send more than the allotment on your subscription plan, overage charges may apply. You can manage your account and avoid overage charges by either adding envelopes to your current subscription plan or tracking your envelope sends in the Plan & Billing page of your account. All plans are subject to the Docusign Reasonable Use Policy. If you have questions, contact our support team

 

If this happens, please contact our sales team at 1 (888) 660-9670.

 

I cannot provide a workaround or tips to prevent your account from being affected by the Reasonable Use Policy, Docusign reserves the right to prevent or stop any customer’s use of Docusign services that exceeds the usage allowance included in their plan, or that appears to be abusive or is unduly burdensome. For more information on how this policy applies to your service plan, please contact your account executive or Customer Support.

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 3
Badge +11

Hi @SupplyChain,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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