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Assigning Admin Profiles

  • 10 June 2024
  • 3 replies
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I am the only seat developing our company templates and our use of DocuSign. I am not able to access any Admin privileges, like domain management or adding users. I believe this is due to my not having admin permissions, but I cannot give myself these permissions. I get an error when I click on myself in the user's section.

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Best answer by Christopher.Alpizar 12 June 2024, 23:49

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Hello @RyanH,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you are not able to access any Admin privileges, like domain management or adding users.

 

Do you have multiple accounts with Docusign?

 

Is the email that you used to create this community user the same for your Docusign account?

 

What is the error that you get?

 

Are you using a production or demo account?

 

Have you tried the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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@Christopher.Alpizar the answer to your questions are below. I also added some screenshots for clarity. 

Do you have multiple accounts with Docusign?

NO

Is the email that you used to create this community user the same for your Docusign account?

YES

What is the error that you get?

An error occurred while getting user detail.

Are you using a production or demo account?

eSignatureBusiness Pro

Have you tried the below troubleshooting:

YES

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Userlevel 3
Badge +11

Hello @RyanH,

 

Thank you for reaching back.

 

The system at the backend shows that you have admin rights for your eSignature account, however, it seems that you do not have the Docusign Admin feature enabled on your account, this feature allows you to create a Docusign Organization and use features like domain management.

 

In regards to adding users, based on the image that you provided it shows that you only have one seat for your account, if you add another seat do you still have the same behavior that prevents you from adding the new user?

 

Per the community guidelines (https://community.docusign.com/site/terms) the Account Admin will need to contact Support directly for Billing and Account Change Requests or Feature enablement.

 

Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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