• 13 June 2024
  • 1 reply


When I'm logged into my DocuSign account, the envelope ID shows coming from my address; however, when the email is delivered, it shows This is confusing to recipients. Can I change this?

1 reply

Userlevel 5
Badge +12


This is the standard email address used by DocuSign for sending notifications and updates regarding envelopes, and it ensures that the emails are delivered reliably and securely.

However, you can customize the "from" email address to better align with your organization's branding and reduce confusion for your recipients. This customization is available through the organization features for your DocuSign account.   You can find more information here. Customize Docusign Notification Emails for Accounts with Custom Email Domains