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Customize the message sent to recipients and sender after someone declines the envelope

  • 29 January 2024
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Dear all

Is it possible to customize the message the recipients and sender receive when one of them decline the envelope ? 

The current config is “Complete with DocuSign: [Email subject]  has been voided for the following reason:
[...]

Thank you 

 

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Best answer by David.Schmitz 29 January 2024, 23:39

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Yes, you would need to modify the Branding Resource files.  Here is a link to get you started….

https://support.docusign.com/s/document-item?bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

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