What's new at Docusign

If your organization hires, contracts, or operates in India, this update is for you. Starting 22 June 2026, we've deepened our integration with eMudhra to deliver a fully native sending and signing experience all within Docusign – no broken handoffs! Who is eMudhra?eMudhra is India's largest licensed Certificate Authority and the standard for legally valid digital signatures in the country. They're deeply embedded in India's digital infrastructure, which is why we chose them as our partner for regionally compliant signing. What this means for youThe eMudhra sending and signing experience now runs entirely within Docusign! Senders can easily customize envelopes or workflow templates to include the eMudhra signature type, and recipients can more easily complete agreements that satisfy Indian legal requirements without leaving the platform. The result? A unified process in one place that reduces friction for everyone involved.Getting set up is simpler too: your organization now only needs

Hey everyone—I’m a product manager at Docusign and wanted to open a thread for questions and use-case advice on the new Docusign connector in Claude Cowork via MCP.The Docusign connector enables Claude to securely access agreement context and take action using Docusign IAM (Intelligent Agreement Management) capabilities so you can automate agreement workflows and surface insights directly from Claude.I’d love to hear your questions on topics like:How can I use this connector to enable agreement workflows? What use cases does Docusign connector in Claude support? How can I implement the Docusign MCP connector across teams? At a high level, the connector has capabilities around:Agreement workflow automation powered via Workflow Builder (formerly Maestro) Agreement insights powered via Agreement Manager - (formerly Navigator) Creating and sending agreements for signature powered via eSignatureIf you want to read the announcement about connecting to Docusign in Claude Cowork, check out thi

Hey everyone! I'm a Product Manager at Docusign and wanted to start a conversation about how you’re using AI-Assisted Review and to answer any questions.I'd love to hear your questions or thoughts on topics like:How do I enable AI-Assisted Review for my team? Which specific use cases will benefit most from this? Where is the best place to start my first review?We designed AI-Assisted Review to help you work through agreements faster. By automating the heavy lifting of initial reviews, you’ll get back time to focus on high-impact work.At a high level, this feature empowers you to:Analyze agreements, flag risky language, suggest edits, and draft new clauses directly from AI-powered chat  Leverage AI to build new contract review playbooks based on your existing standard templates Review every agreement against your custom playbooks and receive redline suggestions I’ll be monitoring this thread to:Answer your questions Help you identify the best use cases for your needs Listen to your feed

Hey everyone—I’m a lead product manager at Docusign and I wanted to start a thread specifically for questions, use-case advice, and real-world feedback on the new eSignature experience and capabilities.I’d love to hear your questions on topics like:What you’re trying to do and whether these capabilities might help How this could fit into your current workflows or agreement types What you’re unsure about as you think about using them Advice you’re looking for on rolling this out to your teamIf you want the full details on what’s new, check out this blog or sign up for this webinar. At a high level, the new experience helps you create, send, and complete agreements faster by:Automating setup with AI: AI-assisted agreement type detection identifies the agreement type and recommends required fields to speed up setup and reduce rework. Helping signers complete faster: Agreement summaries and real-time answers to signer questions reduce confusion and incomplete agreements.  Improving deliver

We're thrilled to announce the beta program for Document Templates, a new experience designed to streamline how you create and manage documents within Docusign and IAM.What are Document Templates?Document Templates provide a centralized repository to create and manage documents used within Docusign and IAM, saving time and ensuring compliance. Key highlights:✅ Simplify document management: Create reusable templates for frequently used documents, so you never have to start from scratch again.✅ Centralized updates: Update boilerplate language in one place and have those updates reflected across all documents using that template.✅ Enhanced visibility: Easily identify which eSignature envelope templates include the same document for seamless updates.Want Early Access?Join the beta program for a chance to experience Document Templates before the official release and share your feedback directly with our Product team.👇 Comment below with any questions!  

Hi everyone! I’m excited to share that Docusign for Agentforce is officially live on the Salesforce AppExchange and ready for you to try.If your sales or service teams work inside Salesforce, this is a big productivity boost. With Docusign for Agentforce, you can generate, send, track, and review agreements without leaving your CRM.👉 Download Docusign for Agentforce on AppExchangeWhat you can do inside SalesforceGenerate and send agreements in clicks with pre-approved templates Kick off agreement workflows (eSignature, identity verification, forms, renewals, more) Monitor live agreement status so nothing stalls Search agreements + surface key terms instantly with AI-powered insights Reduce toggling between platforms and stay in your flow of work*Some features will roll out in future phases or may require configuration.Looking for advice or feedback on how to best leverage it? Drop your questions for me in the comments below. Whether you’re wondering how this fits into your current sal

To continue offering identity verification solutions that meet local standards and compliance needs, we’ve updated our ID Verification provider for customers in Australia and New Zealand.Starting today (9 December 2025), IDVerse® replaces Onfido as the default identity verification provider powering several Docusign-owned ID Verification workflows.Who is IDVerse?IDVerse is a leading private Australian company accredited under the Trusted Digital Identity Framework (TDIF). They’re used by major financial institutions across APAC and offer strong document coverage and proven reliability in the region.What this means for youYour experience in Docusign ID Verification does not change. Beginning 9 December 2025, IDVerse will automatically power:Docusign ID Verification (document capture) Docusign ID Verification with Liveness DetectionThis change only applies to Docusign customers based in Australia and New Zealand. Customers in all other regions will continue leveraging the Onfido-based so

If you’ve ever chased down a contract draft across inboxes, shared drives, messages, or version-confused attachments, you know how quickly agreement work can get messy. Docusign IAM is designed to bring clarity back to the process.Here’s a breakdown of the new major IAM upgrades designed to help your teams create, collaborate on, and negotiate agreements faster with more clarity and less chaos.📌 Agreement Desk (available now)Agreement Desk gives teams a shared place to manage everything that happens between an intake request and a signed agreement. Instead of juggling updates across tools, you can see work moving in real time and make sure requests get to the right people quickly.With Agreement Desk, you can:Assign and route agreement tasks without guesswork See the status of every request at a glance Keep legal, sales, procurement, and other teams aligned in one workspace✨Docusign AI-Assisted Review (available now)AI-Assisted Review uses AI to help reviewers negotiate faster while st

If your agreements require a higher level of identity assurance (think government standards or high-stakes transactions), there’s a new way to do that in Docusign that doesn’t add friction for your signers.We’re excited to announce the launch of Docusign ID Verification for IAL2 Compliance, our new configuration designed to meet NIST’s IAL2 standard.What’s IAL2?It’s a U.S. government-recognized standard (from NIST) for verifying someone’s digital identity with a high degree of confidence. It’s commonly used in regulated industries and public-sector workflows where identity fraud prevention is critical. What this means for youWith IAL2-compliant verification, you can:Strengthen identity assurance in digital transactions Mitigate identity fraud and risk Support audit and compliance requirements Build trust with signers and stakeholdersHow it works in DocusignThrough our partnerships with CLEAR and ID.me, your recipients can easily verify their identity by logging into an existing account

We’re excited to share that the Docusign Intelligent Agreement Management (IAM) platform will soon connect directly with ChatGPT—making it easier than ever for users and AI agents to create and analyze agreements without any context switching. With the new integration, you’ll be able to ask ChatGPT to handle tasks using your existing Docusign templates and workflows. For example:“Draft a residential lease for a one-year house rental in Dallas using our standard template. Monthly rent $2,000.” “Create a purchase order for ten 50-pound bags of flour from our supplier and send it for signature.” "Find all vendor contracts over $10,000 that expire in the next 90 days and draft a letter of intent to renegotiate them."This connection is built using the Model Context Protocol (MCP), an open standard that lets developers securely connect tools like ChatGPT with enterprise systems. With the Docusign connector, you’ll be able to work with your agreements safely and in context, backed by the same

Docusign is expanding Agreement Manager - (formerly Navigator) into the world of Human Resources, and we’re looking for HR professionals to gain early access and help shape its future capabilities. Limited beta spots available: join the Beta today! What is Agreement Manager - (formerly Navigator) for HR? Agreement Manager - (formerly Navigator) for HR gives you a single view of your employee agreements. That means no more siloed systems or manual reviews.You’ll get:Real-time compliance visibility across your org and at the employee level AI-powered clause detection to flag missing or unusual terms Automated tracking for obligations, renewals, and deadlines Simplified onboarding with integrated document managementWhat you’ll get as a beta participantEarly access in your Docusign Production account Personalized 1:1 onboarding A direct line to share feedback and influence developmentHow to joinIf you manage employee agreements or oversee HR operations, we’d love you to join the beta so yo

We’re excited to announce a major milestone: the Docusign Intelligent Agreement Management (IAM) platform is now FedRAMP-Moderate Authorized.This means federal agencies can now use IAM platform to modernize agreement processes with the security and compliance they require. And the IAM platform is on track for GovRAMP authorization, extending IAM’s value to state and local governments.  What this means for government agenciesWith the IAM platform, agencies can:🚀 Modernize the constituent experience with digital-first, self-service applications ⚡ Automate agreement operations like signing, routing, and filing to reduce delays 🔒 Securely centralize data and surface real-time insights while maintaining transparency and complianceThis helps agencies streamline operations and reallocate resources to focus on more impactful public service workDocusign IAM platform brings together trusted tools you already know (like eSignature) with powerful new capabilities including Workflow Builder (form

We’re excited to share that a new pre-built Workflow Builder (formerly Maestro) workflow template is now available to help UK businesses meet their Right to Work check obligations.By law, every employer across the UK and Northern Ireland must complete these checks. Depending on the candidate’s citizenship and documents, they can often be done digitally.This new template, powered by Docusign’s Intelligent Agreement Management (IAM) platform, makes it easier to:✅ Digitally verify UK & Irish passports (and Irish passport cards) via Onfido, a certified digital verification service ✅ Capture and validate Home Office Share Codes for non-UK/non-Irish candidates ✅ Securely store verification results with a full audit trail to support complianceThe result: less manual admin, fewer errors, and a faster, smoother onboarding experience for new hires.What you’ll need to use this workflowAn IAM plan Docusign ID Verification add-on Google Drive connected to your Docusign accountYou can find the t

If you're using Microsoft Power Automate to manage your agreement workflows, there's a lot to get excited about. New features are here that give you more control, speed, and flexibility when sending documents, gathering approvals, and tracking statuses. Whether you're handling basic agreement flows or orchestrating complex business logic, these updates are all about helping you move faster and smarter.✍️ Key takeaways Build smarter flows with Workflow Builder (formerly Maestro) integration: You can now launch advanced signing workflows using Docusign Workflow Builder (formerly Maestro) directly from Power Automate. This means upstream approvals, document creation, routing, and signing can all be part of one automated flow. Choose your send style: Two new envelope-send actions give you options based on your needs. Use composite templates for complex, multi-document flows or the guided template experience for a quick, intuitive setup with minimal configuration. Scale and track with n

As businesses grow globally, managing agreements across languages can be a major bottleneck. That’s why Docusign is doubling down on multilingual AI, helping you surface insights, speed up reviews, and stay compliant, no matter where (or in what language) you do business.Docusign’s Lead Product Manager for AI Platform recently shared how the company is building global-ready, multilingual AI directly into tools like Agreement Manager - (formerly Navigator) and AI-Assisted Review. From hybrid model architecture to regional infrastructure and rigorous governance, it’s all designed to give you speed and control.👉 Read the full blog post✍️ Key takeaways Agreement Manager - (formerly Navigator) now supports insights in English, French, and German, with Brazilian Portuguese, Spanish, and Japanese coming soon so teams can extract agreement insights in their native language. AI-Assisted Review is expanding globally, starting with French and German, to help legal and procurement teams review

AI is transforming how organizations manage agreements, and Docusign is at the forefront of that shift. As teams look to automate manual work, surface key insights faster, and scale operations with less effort, the question of how AI is built—and whose data powers it—matters more than ever.That’s why Docusign’s Chief Product Officer, Dmitri Krakovsky, recently shared how the company is putting customers in the driver’s seat with new AI data sharing controls. These updates give you more transparency and flexibility over whether your anonymized agreement data is used to help improve Docusign’s AI tools.👉 Read the full blog post✍️ Key takeaways You now have in-product control (via AI Data Controls) over whether your agreement data is used to help train Docusign’s AI models. Data is only used if it’s anonymized and you’ve consented either contractually or through in-app settings. Sharing data can help improve AI experiences for you and others, especially in specific use cases like pro

Getting help just got easier! Starting in March 2025, you’ll be able to submit a support case directly from eSignature, Workflow Builder (formerly Maestro), Agreement Manager - (formerly Navigator), App Center, and Docusign Admin without leaving the product.This new feature will save you time by automatically adding important information to your support case. This means you get the help you need right when needed, with no extra effort.Learn more about contacting the Docusign Support Center:✅ Check out this step-by-step guide + video on how to open a support case ✅ Explore 1,000+ self-serve resources in the Docusign Support Center Let us know if you have any questions in the comments👇

Big news—2025 Release 1 is here. This major update to the Intelligent Agreement Management (IAM) platform is all about helping you work smarter, move faster, and uncover deeper insights from your agreements. With powerful new features—from collaborative agreement creation to AI-assisted extractions and deeper integrations—this release is designed to eliminate inefficiencies and unlock new opportunities across the entire agreement lifecycle.✍️ Key takeaways: Work smarter, not harder: Save time and simplify complex workflows with new tools like Workspaces, Agreement Prep, and the beta launch of Agreement Desk. Use AI to drive real impact: The new AI engine, Docusign Iris, helps you extract agreement data at scale, manage obligations automatically, and gain insights across the agreement lifecycle. Reach signers faster: Use multi-channel delivery via SMS and WhatsApp to keep participants in the loop and reduce delays throughout the agreement process. Make your systems work harder for

Managing agreements shouldn’t feel like chasing status updates or drowning in an inbox full of requests. But for many teams, it does. The cost of that is real: lost time, delayed deals, and frustrated colleagues.That’s where Agreement Desk comes in. This new feature in Docusign IAM—with limited availability in August 2025— is a central platform to intake, collaborate on, and finalize agreements. Think of it as your control center for agreements: from initial intake to AI-assisted review, negotiation, and approvals, all in one dashboard. Everyone stays informed, nothing falls through the cracks, and deals move faster.✍️ Key takeaways: A simpler way to intake requests: Say goodbye to scattered submissions. Turn inbound emails or form submissions into trackable tasks automatically.  Real-time collaboration, all in one place: Redlines, comments, and version control are all centralized, so teams and stakeholders can review, edit, and approve faster with full transparency. Accelerated re

We recently learned that for the second year in a row, Newsweek named Docusign the #1 Most Trustworthy Company in the Software and Telecommunications industry. 🎉We know that trust is earned, not given. So we want to take a moment to thank everyone in the Docusign Community for sharing your insights, asking the hard questions, and helping Docusign continuously improve the way agreements get done.🔍 Quick takeaways: This recognition is based on a combination of surveys, customer feedback, and public sentiment. The ranking was informed by input from 25,000+ U.S. residents and analysis of social sentiment. Docusign's IAM (Intelligent Agreement Management) platform is designed with security and transparency at its core. Features like AES 256-bit encryption, multi-factor authentication, tamper-proof seals, and audit trails help protect the integrity of your agreements. Docusign is ISO 27001 certified, SSAE 16, SOC 1 Type 2, SOC 2 Type 2 certified, PCI DSS compliant, and authorized at

Creating agreements shouldn’t involve copying templates, chasing down data, or hoping compliance hasn’t changed. With the new Agreement Preparation feature in Docusign IAM, there’s now a faster, smarter way to prepare agreements that are built right the first time.This new capability is purpose-built to help you create accurate, compliant, and on-brand agreements in record time—whether you’re in Sales, Legal, Procurement, or HR.✍️ Key takeaways: Customizable templates that evolve with your needs: Easily create and update templates using a no-code interface, then automatically apply those changes to every new agreement—no more repetitive edits or outdated language. AI field detection and auto-fill: Agreement Preparation recognizes what kind of contract you’re working on and suggests relevant fields and clauses, speeding up generation and reducing human error. It keeps data connected and agreements consistent: Ensure every agreement pulls the right data from the right system (Salesfo