Have questions about Docusign’s new eSignature experience? Ask me in the thread

1. It seems like every update DocuSign releases the number of clicks to complete a task goes up. I would have asked for the opposite. This is a productivity tool. It should be streamlined so that one could could process a document for signatures with the least number of steps. Some examples:  A) We used to be able to send a document from home page but now I have to tap “send an envelope” and then proceed. B) To add a recipient, I have to first click a box to expand that section (same for adding a note). Why add steps with zero added value?
2. I have been asking for years to be able to set a signature that would be automatically added to the envelope note. Not a signature as in e-signature, but an email signature (name, phone number, company name, email address). This seems like a super simple thing you could enable someone to configure in the account settings, but instead I have to type it into the note every time. 

Hi ​@Stephanie.Hein,

Yes, you can still use the old experience for now while it’s available. To switch back, just go to Admin → Sending Settings and turn off “Enable new sending experience.”

As ​@bharat.ramaswamy mentioned, this option is temporary , so we’d really love to gather your feedback. Hearing what’s working well for you and what isn’t helps us understand how we can make the new experience better for valued customers like you.

If there's anything specific you'd like to see improved on any parts of the new flow, feel free to share it through our Ideas portal, where we collect feedback and suggestions that guide future product updates👉 How to Use the Ideas Feature

Happy to help with anything else!

Sincerely,

Melanie | Docusign Community Moderator

Hi ​@jbohls,

We hear you — thank you for sharing your feedback with us.

The new homepage experience should still include the option to create envelopes, just like before. If that option isn’t showing up on your side, it may be due to a backend setting that needs to be enabled. In that case, please open a support case so we can take a closer look and get it fixed for you 👉 Open a case in the Docusign Support Center

For the email signature, you’re right that there isn’t a built‑in option in account settings to set one up. However, you can achieve something similar using Docusign’s Resource Files, which lets you control text elements that appear in your account’s signing view and in the emails sent by your account. That way, you won’t need to retype your details every time.

If you haven’t yet, we’d really appreciate it if you could also submit your suggestions through our Ideas portal 👉 Submit a feature request. This ensures your input is formally reviewed and gets the visibility it deserves with our product teams.

Thank you 😊

Regards,

Melanie | Docusign Community Moderator

Hi Melanie, thank you for the reply. Yes, the new homepage does have a button to start an envelope. My critique was that the homepage used to have the box where you could drag and drop documents to start an envelope. The new homepage requires one extra step compared to the previous experience. You didn’t address section 1(B). Maybe your design team thought it was “cleaner” but in practical terms it just adds steps.

I am aware of the “Resource Files” option but all of the disclaimers make it super scary and the process seems convoluted to achieve a pretty simple outcome that could instead just be added to user settings. 

​@Melanie.Panguito 

I’d like to add that - all the extra clicks to send an envelope are wearying. I had to send a few dozen envelopes today, which means I had to make several dozen extra clicks. It may not seem like much, but it becomes tiresome when you have to keep clicking and clicking just to send an envelope. I’m also not fond of the new “Keep track of your envelope” screen that I get after every sent document. I’d rather the program send me back to ‘in progress’ or even ‘home’. Having a pointless “keep track” page that doesn’t actually DO anything (aside from making me click, yet again, to put me on the “all agreements” page - a page that I never use).

Please pass this feedback along to your design team

thanks

mr1

Loss of Zoom Control

The new experience has lost the zoom control ability on the document - the old experience has a series of zoom options and more importantly a ‘Fit to width’ option which it defaults to:

 

The new experience only has Zoom In and Zoom Out options and no “fit to Width’ - why has this option been removed ?

 

​@jbohls  I have to agree with the increase in clicks, it’s outrageous! I have to send out 600 documents, and now I have to do two additional clicks (1200 additional)  to get back to the send envelope screen. And 1000% agree with having to expand boxes. When there is one signatory, why do I have to expand a box to assign fields and choose the ONE signatory. I would think box expansion would be if there were two or more involved in signing. Thanks 

@mr1 - May I add my voice here in 1000% agreement with what you said. Eliminate the clicks says the woman in the middle of sending 600 contracts individually...its a waste of time and causes repetitive stress injuries to the hand that uses the mouse.

Thank you, everyone!

​@jbohls I’m checking internally about the drag‑and‑drop option not being available in the new UI. For the issue with adding a recipient where you now have to expand a section first, could you share a screenshot (without any PII)?

​@mr1 and ​@Clutterbug, regarding the “Keep track of your envelopes” page that appears after sending, I’ve already passed this along and our engineers are looking into it.

Hi ​@nigelpeters, the team is also reviewing the feedback about the Fit to Width option not being available in the new sending experience.

I’ll share updates here as soon as I hear back from the team.
Really appreciate all your feedback and observations. Thank you!

Regards,

Melanie | Docusign Community Moderator