Docusign Employee

Have questions about Docusign’s new eSignature experience? Ask me in the thread

Forum|Forum|7 months ago
December 19, 2025
24 replies
1508 views

Hey everyone—I’m a lead product manager at Docusign and I wanted to start a thread specifically for questions, use-case advice, and real-world feedback on the new eSignature experience and capabilities.

I’d love to hear your questions on topics like:

What you’re trying to do and whether these capabilities might help
How this could fit into your current workflows or agreement types
What you’re unsure about as you think about using them
Advice you’re looking for on rolling this out to your team

If you want the full details on what’s new, check out this blog or sign up for this webinar. At a high level, the new experience helps you create, send, and complete agreements faster by:

Automating setup with AI: AI-assisted agreement type detection identifies the agreement type and recommends required fields to speed up setup and reduce rework.
Helping signers complete faster: Agreement summaries and real-time answers to signer questions reduce confusion and incomplete agreements.
Improving delivery accuracy: Recipient verification helps ensure agreements are sent to the right people, minimizing delivery issues and follow-ups.

I’ll be checking this thread regularly and jumping in on feature questions, feedback, and use-case guidance.

Looking forward to digging into your questions in the comments👇

Show previous replies

U

UX Please

Newcomer

Two big bugs: (1) Overview does not match the actual numbers and (2) the status bars no longer match the actual status.

Also, the steps to revert back to the old view are not working. (I followed the steps but still have the new view, which I feel is a downgrade from the old one in terms of UX.)

Finally, some additional feedback: we should be able to customize what happens after we sign an agreement, and it becomes fully executed. Apart from the bulk signers among us, most of us just want to download what we just signed four our records--not sign another document. So giving us the option to customize the pop up after would be great.

M

Melanie.Panguito

Docusign Employee

Hi @jbohls, I was able to confirm that the drag‑and‑drop option from the new homepage was removed. We do plan to support this feature again and bring it back, although there isn’t a timeline available just yet.

For the Add Recipient expanded section, kindly enable “Expand all sections by default” by going to: My Preferences → Signing and Sending → Sending Sections. We haven’t made any changes to this page as part of the new launch or recent updates, so if adjusting this setting doesn’t resolve the issue, kindly open a support case so we can take a closer look. Thank you!

@mr1 @Clutterbug, For the post‑sending Keep Track of your envelopes page, we’ve confirmed the behavior you reported is unexpected. Our engineering team is already working on a fix. Thank you for catching this and letting us know.

@nigelpeters, for the fit to width option in the new sending experience, we are now working on restoring this feature.

Thanks again for bringing these to our attention.

Sincerely,

Melanie | Docusign Community Moderator

C

Clutterbug

Troubleshooter

@Melanie.Panguito

Thank you for letting me know I caught a bug...the best kind to catch because it doesn’t make you sick, you just have to click a lot🤣

I, for one, appreciate your quick response.

As far as what @jbohls said about the expansion, I have it set up the way you describe it, but I have to expand the add recipient box every time. For ha-ha’s this morning, I clicked over to the other option and then clicked back to see if it would work, no joy.

Thanks

~~~Clutterbug

J