PowerForm Envelope Expiration

Question

Are PowerForm envelopes set to expire after one day? When I look at our expiration set up, it shows 120 days but under the PowerForm Advanced Options the expiration says “By default, envelopes expire after 1 day. Recipients can no longer view or sign on envelopes after it expires”.

Because of this, the PowerForm voids the envelope when it expires and then I can’t do anything because it’s voided.

The Advance Options state that the DocuSign Admin can change this setting but I’m an admin and can’t.

Thank you.

Alexandre.Augusto · Answer

Hello, @sfernandezWelcome to the Docusign Community!An envelope inherits the Expiration settings from what’s set in the account Settings or from the template used to generates it.For example, you can create a Template and in the Advanced Options set an expiration time. All envelopes sent through that template will inherits this setting and not from the Account. Also, a Powerform is created from a template inherits also this setting.If you’re not getting success to change that in your template, it’s because your Admin has disabled an option that permits a sender overrides the Account Settings Expiration configuration.I hope that shed some light to your question.Best,Alexandre

PowerForm Envelope Expiration

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