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I made a mistake in purchasing. Originally, I purchased one account for three months, but I purchased three accounts for one month. May I ask how to refund and re-purchase? How long is the refund time?
Best answer by Vinicius.Rodrigues
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Userlevel 3
+8
- Docusign Employee
- 261 replies
-
18 April 2024
Hi
Thank you for your post in our Community!
Please, reach out to the Customer Support Team and check if they can adjust the number of seats purchased (from 3 to 1), without the need to completely downgrade your account. To contact them, access this article with more instructions: Open a case in the Docusign Support Center
However, if you prefer to downgrade to free + refund, and then purchase again, here is an article with more guidance: Cancel your subscription or close your Docusign account
Please, let me know if I was able to help you with it!
+1
thank you very much for your help sir.
+1
May I ask why I have cancelled or have not received a refund? How long is the refund time? Can I make a purchase before I get a refund?
How do I contact the website administrator? What's their email address?
Userlevel 3
+8
- Docusign Employee
- 261 replies
-
19 April 2024
- Answer
May I ask why I have cancelled or have not received a refund? How long is the refund time? Can I make a purchase before I get a refund?
How do I contact the website administrator? What's their email address?
Hi
If you downgrade your plan to free within the refund period, the deadline is usually 14 business days (varying depending on your card issuer) - with the exception of plans purchased through Google Play and Apple Play, which have a process differentiated.
To contact the Docusign Billing team, simply open a ticket through this website: https://support.docusign.com/s/contactSupport?language=en_US
They’ll be able to help you throughout the process. As I mentioned above, I’d suggest you open a ticket with them before taking any refund action, as I believe they’ll be able to help you reduce Seats and get a proportional refund of your paid amount.
Hello, I am also trying to obtain a refund. I have been trying to raise a support ticket through the website for the past month now and keep getting this message. Is there an email address that I can send my request to, please? Trying to create a ticket is not working.
Thank you in advance for your responses
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