Question

Unable to Access DocuSign's central ecosystem, including ability to Send documents

  • 11 April 2024
  • 3 replies
  • 16 views

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After logging into DocuSign, we noticed a new logo. After gaining access to my profile page, I am unable to gain access to the central DocuSign page where we would normally go, to upload documents for client signatures. It seems like all I have access to, are the setting options (privacy & security / connected Apps / ect). If someone could help out, and provide instructions on where to go to start a new DocuSign package to send out to clients, it would be greatly appreciated. 


3 replies

Userlevel 3
Badge +8

Hi @Uriah Kane ! Thank you for using the Community!

Early today, a new logo was announced at the Docusign Momentum User Conference in New York, and we also introduced the Intelligent Agreement Management (IAM) category. We invite you to access the Docusign website for more details: https://www.docusign.com/intelligent-agreement-management

About your question, could you please check if you’re access the URL https://apps.docusign.com/send/home?

Userlevel 3
Badge +9

Hi @Uriah Kane,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

Userlevel 2
Badge +7

The logo is just a branding change; it should not affect the eSignature page.

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