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Question

Signer attachment field not available

  • 1 April 2024
  • 4 replies
  • 27 views
K
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I have a business pro account, and I have the signer attachments setting enabled. But when I create an envelope or use a template, the option is not available to me. I’m pulling my hair out here. What am I doing wrong?

4 replies

Alexandre.Augusto
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Userlevel 5
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Hello, @Kped 

 

Welcome to the DocuSign Community!

 

Double-check if your Settings page has the Attachment fields enabled. Such setting is under Sending Settings, see the figure.

 

 

Let me know.

Best,

Alexandre

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M
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I am having the same issue and the attachment fields have been enabled. The attachment field is still not appearing or an option. 

N
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Userlevel 3
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Hello @MDSRG BC ,

 

Welcome to the DocuSign Community and thank you for posting your concerns!

 

I’m sorry to hear that the attachment field is not showing for you, I understand the fields are enable under settings but still don’t show.

 

To better understand your issue can you provide your plan type?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N
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Userlevel 3
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Hello @MDSRG BC ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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