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A licensed DS Sender is being told in DocuSign that they have no available envelopes and need to upgrade. Currently we have 366 of 1700 envelopes sent. I did open a support ticket but was hoping to find a quicker resolve for our user.
That is happening to be today as well. I’m hoping it’s just a glitch!
+1
I’ve sent a password reset link to our user with the hopes that brings them to the right account and maybe helps resolve the issue. My thought was possibly they were logged in under a trial user yet and not their actual licensed user.
I know I’m logged into my account correctly and I just sent the envelope as I always do and it’s like it disappeared.
- Community Moderator
- 676 replies
-
26 April 2024
Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
Apologies for the late replies, I hope you are doing well, I understand the both of you were experiencing an issue with your envelope allowance, I’m really sorry to hear about the unfortunate events.
I wanted to know if you were still experiencing the issue. Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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