arrow-left Back to Docusign.com
Question

Completed Envelopes show as "Action Required"

  • 25 April 2024
  • 3 replies
  • 17 views
S
Rank
Badge +1

I have sent multiple envelopes to one signer, and he has completed signing each envelope. On my end they show as complete. On his end they show “action required.” Is there a way to mark them as complete on his end? (Four envelopes, dated from November 2023 through April 2024)

3 replies

JohnSantos
Rank
Userlevel 4
Badge +9

@S.Nelson - That is odd.   It might be a cache issue on their browser.   Unfortunately, there is not a way to set them as complete on your end.   Could you have them log in from a different browser? 

Welcome to the DocuSign Community! Your feedback is appreciated! You can give a Like and Mark this answer as the "Best Answer" for your issue.
S
Rank
Badge +1

Thanks! Great idea--I’ll ask him to try when he returns from annual leave. 

Justin Jiang
Rank
Userlevel 2
Badge +7

Its probably cache since you are the initiator. 

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

Reply


Code of Conduct

Docusign Community

Code of Conduct