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Question

any results in the authentication report

  • 26 April 2024
  • 3 replies
  • 9 views
J
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I am using the trial version and I don't get any results in the authentication report but it does appear completed in the status of the envelopes

3 replies

mrave
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@jgonz 

Which authentication have you added to the envelope, e.g. SMS that is not showing up in the report?

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Justin Jiang
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If the trial version limitations are impacting your ability to test the service effectively, you might want to consider upgrading to a paid plan or contacting DocuSign to see if there is an option to extend the trial or enable full features temporarily for a comprehensive evaluation. I will contact support for further debugging. 

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
C
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Userlevel 3
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Hi @jgonz,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

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