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Question

Account cannot be used

  • 28 April 2024
  • 2 replies
  • 9 views
Y
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It's very strange why our account has been suspended. We are currently unable to sign the contract. Please help investigate the reason. Thank you very much

 

2 replies

Justin Jiang
Rank
Userlevel 2
Badge +7

  1. Check Your Email: DocuSign usually sends an notification to the administrator explaining why the account was suspended. This email may contain specific details about the issue.

  2. Review Account Activity: Reflect on any activities within your DocuSign account that might have caused the suspension. Common reasons include:

    • Billing issues: such as failed payment or expired credit card information.
    • Security concerns: such as unusual sign-in activity or potential breaches from hackers
    • Compliance issues: Non-compliance with DocuSign's terms of service, such as sending restricted content.
    • Usage limits: Exceeding the limits set by your current subscription plan.

  3. Contact DocuSign Support: Reach out to DocuSign's customer support team directly. I recommend contacting DocuSign Support as it was mentioned in the error message. Support Link: Home (docusign.com)

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
N
Rank
Userlevel 3
Badge +9

Hello @yayi ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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