Best answer by Community Expert
View OriginalWhy does the certificate of completion still show non on the security level when below it shows that it passed Lexis Nexis
That is Account Authentication. This is when the document is sent and you need to log into your DocuSign Account to Authenticate. The next item is Authentication which you can see under the Authentication Details.
Robert
Hello,
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that you have a query about the Certificate of Completion.
Thank you, Robert, for the information, to add to the information provided here is the article https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=gpa1578456339545.html&_LANG=enus.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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