We are currently testing ID Evidence in our DocuSign account. In order to allow this to be used across the organisation, our compliance team need a short summary around where the ID Evidence data is stored to ensure our privacy policy is up to date and to satisfy a few other requirements. From the documentation we can see that it says it is stored in 'the DocuSign service' and only the sender can access. However, I can't see anywhere that refers to what the 'DocuSign Service' store is other than (for us in Europe) it's a data centre in the EU. Can someone help me explain in layperson terms where the ID data is stored, in what format, and how security is guaranteed? I have raised a support call a few days ago but I’m just being directed to the support pages, which doesn’t give me what I need, and this is holding back my testing now.
Best answer by Alexandre.Augusto
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