For the past few days and more then 8 hours of phone calls between the sender, docusign, and lexisnexis I am still where I started at. I am beyond frustrated! I am trying to sign a loan document that requires me to pass the security questions. The first screen is the ID check which goes to an error message "unable to find your name in the public information database" - I called lexisnexis to verify that they can access my information and that the information I am entering is is exactly the same as what they have. They state all is well on their end. I called docusign, spoke with 2 tier operators twice - had my sender on a 3 way - shared my screen and nothing. Docusign says ask the sender to remove the security - sender requires it and will not remove it. Lexisnexis states no problem on their end and docusign states it is lexisnexis. I can never get past the ID check! There has to be a way to resolve this. From reading the questions, this problem has happened before. What is the answer? I can't get my loan until I can get past the ID check and answer the security questions. My last case number was #05535544.
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