Back to Docusign.com
I am the admin and want to make it mandatory for all our users to enable multi factor authentication (two-step verification). I can only find a support article on how users can enable this on their account but nothing on how an admin can default this to be enabled for all user accounts. We do not want to let users have this featured disabled on their account.
Solved
How to make two-step verification mandatory for all users?
- Legacy User
Best answer by Community Expert
I found out that this cannot be enabled on the admin side; the user has to enable it themselves. We had to follow up with each DocuSign user to have them enable it on their account. If they turn it off later, we have no way of knowing this on the admin side.
- Docusign Employee
- Answer
I found out that this cannot be enabled on the admin side; the user has to enable it themselves. We had to follow up with each DocuSign user to have them enable it on their account. If they turn it off later, we have no way of knowing this on the admin side.
- Legacy User
I think I found a partial solution.
Download data from all users on https://admin.docusign.com/users
You can then filter the data on available phone no.
Since two verified pieces of security information are required, accounts without a phone no. won't have 2FA.
(the authenticator app won't work without a phone no.)
Hope this helps!
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.