How to make two-step verification mandatory for all users?

Forum|Forum|6 years ago
October 30, 2019
3 replies
301 views

I am the admin and want to make it mandatory for all our users to enable multi factor authentication (two-step verification). I can only find a support article on how users can enable this on their account but nothing on how an admin can default this to be enabled for all user accounts. We do not want to let users have this featured disabled on their account.

Best answer by Community Expert

I found out that this cannot be enabled on the admin side; the user has to enable it themselves. We had to follow up with each DocuSign user to have them enable it on their account. If they turn it off later, we have no way of knowing this on the admin side.

C

Community Member

Legacy User

I have the same question. Is there an answer for this?

C

Community Expert

Answer

Docusign Employee

I found out that this cannot be enabled on the admin side; the user has to enable it themselves. We had to follow up with each DocuSign user to have them enable it on their account. If they turn it off later, we have no way of knowing this on the admin side.

C

Community Member

Legacy User

I think I found a partial solution.

Download data from all users on https://admin.docusign.com/users

You can then filter the data on available phone no.

Since two verified pieces of security information are required, accounts without a phone no. won't have 2FA.

(the authenticator app won't work without a phone no.)

Hope this helps!

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