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Question

Multiple accounts (seats) on my login

  • 27 March 2024
  • 4 replies
  • 28 views
M
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I have two accounts (seats) to choose from when I log into DocuSign.  One is a personal DocuSign account and the other is my business account that is tied to my single signon account with the University.  Since both appear, many times the users choose my personal account instead of the corporate account to send for my signature.  I would like to cancel the personal one so it does not appear as a choice.  How do I do that?  I am willing to cancel the personal account if that is what is needed but I don’t see an option to do so.  Need Help!

4 replies

Alexandre.Augusto
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Userlevel 4
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Hello, @Marie1954 

 

Welcome to the DocuSign University!

 

Since your case involves two accounts and private information, I’d suggest you to contact our Support to create a case with DocuSign Support, please see  for How do I open a case in the DocuSign Support Center

 

If you prefer, you can call one of the numbers below:

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
  • Brazil: +55 11 3330 1000 (08:00 - 19:00 BRT/BRST)
  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)
  • Netherlands: +31 20 808 5264 (09:00 - 17:00 CET/CEST)

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
M
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Thank you for replying to my questions.  I entered 2 cases but DocuSign would not let me log into the Support page so I am unsure if the cases were assigned.  Furthermore, if I call the support line, it wants the case number but I can’t access and there is no case number in my account that I can see.  Frustrated to the hilt!

Alexandre.Augusto
Rank
Userlevel 4
Badge +8

Hello, @Marie1954 

 

Could you send me in private the cases’ numbers and the email used to open them?

 

Thank you,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
A
Rank
Userlevel 3
Badge +8

Hi @Marie1954,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue? 

 

If so, please mark a comment as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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