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login issues

  • 1 March 2024
  • 2 replies
  • 41 views
J
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When I login on my phone, it asks for a Verification code. once i input that, the app locks up.  Also when i try to login on my computer, it says ‘unable to login’ ask for support..Anybody else have these login issues? & if so..what do i do?..i have uninstalled the app on my phone & reinstalled but no difference.  once i try to get support, it asks me to login..but lets remember..THATS THE PROBLEM IN THE FIRST PLACE..haha

2 replies

Vinicius.Rodrigues
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Userlevel 3
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Hi JJlimo!
Wow, this is a totally unexpected behavior. Sorry, this is occurring with you!

In this scenario, your account probably is blocked due to many attempts, and/or you’ll need like a “master password reset”. I strongly suggest you reach out to our Customer Support team using a template form or by phone. To do it, please access this website: https://support.docusign.com/s/contactSupport?language=en_US > click on “I can’t reset my password or don’t have an account” under “More Support Options” > select eSignature product > and choose the preferred method (call us by clicking on “You can also call us for help” or filling the form.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
N
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Userlevel 2
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Hello @JJlimo ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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