I was trying to purchase the license version, but after entering the card details, the payment failed. When I tried to purchase again, it shows I have purchased the standard plan. How can I confirm whether my DocuSign account is a trial version or a licensed version?
Best answer by nathaly.monge
View OriginalHello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the system gave you a hard time purchasing your plan, I understand you would like to know if it is still on the trial version.
This information should be available for you under Settings > Plan & Billing. I recommend you open your account using an Incognito Window: View Plan and Billing Information
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
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Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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