DocuSign is not letting me save our payment method. We use the company card, which has the President’s name on the front; namely, Kirk C. Syme. Whenever I try to save this payment method, the DS function automatically switches the payer to my name (Alberto Medina). As a result, the payment continues as declined.
Best answer by nathaly.monge
View OriginalHello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m so sorry to hear that your payment keeps declining, I understand you are trying to change it but it is not working.
Please try the below troubleshooting:
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
