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How do I get a copy of my receipt for payment submitted? I can only download the invoice and nothing came via email. It’s been a week since the charge. (And yes, we checked spam).
Best answer by nathaly.monge
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- Community Moderator
- 675 replies
-
14 February 2024
- Answer
Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m sorry to hear that you have not received a receipt regarding your payment, I understand you can only download an invoice.
At the moment DocuSign does not offer a receipt, the proof of payment is the payment line item under Settings -> Plan and Billing -> Invoices: Where is my latest billing and invoice information?
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
- 675 replies
-
28 February 2024
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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