Skip to main content
arrow-left Back to Docusign.com
Idea Submitted

Warning Emails on DocuSign Connect Failures

Categories:Developer Experience
  • November 19, 2024
  • 1 reply
  • 211 views
F
Conversation Starter
Forum|alt.badge.img+1

I recently had a DocuSign Connect fail for almost two months, but didn’t get an email notification until it reached “Active - Pending Deactivation” state, at which point it sent an email to say “Administrator Notification: Docusign Connect Configurations Pending Deactivation”. However, it didn’t send anything ahead of time to let me know it was in process of failing. Some digest email to warn me ahead of time would be very helpful. 

1 reply

Hengfeng Ge
Hero
Forum|alt.badge.img+18
  • Hengfeng GeHero
  • Hero
  • December 13, 2024

there is only retry feature now. That's a great suggestion, and it's really useful for every customer.

https://www.docusign.com/blog/developers/the-trenches-troubleshooting-docusign-connect

  • RequireAcknowledgement enables a 100-second timeout period following which, if we do not see a response from your system, an error will be registered. With RequireAcknowledgement, Connect’s retry mechanisms are also enabled, which will attempt to redeliver a failed payload a number of times over the next few days. 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Code of ConductAccessibility statement

Docusign Community

Code of Conduct