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Question

Unable to download invoice

  • 8 April 2024
  • 4 replies
  • 16 views
J
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Can’t download my invoice, Error displayed when clicking download.

4 replies

Alexandre.Augusto
Rank
Userlevel 5
Badge +9

Hello, @Jiahao Ge 

 

Welcome to the DocuSign Community!

 

Some questions:

  1. Are you the Sender for this envelope where there is the invoice?
  2. Or, are you a signer who gets the notification email to access the signed invoice?

The screenshot has the error message in Japanese. Could you translate it for English, pls?

 

Thanks!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
J
Rank
Badge +1

Hello, @Jiahao Ge 

 

Welcome to the DocuSign Community!

 

Some questions:

  1. Are you the Sender for this envelope where there is the invoice?
  2. Or, are you a signer who gets the notification email to access the signed invoice?

The screenshot has the error message in Japanese. Could you translate it for English, pls?

 

Thanks!

Alexandre

Hello, Alexandre

 

The screenshot error message translate to English means: An error occurred while downloading the invoice. And I'm the account owner want to download this invoice. In order to make expense reimbursements.

 

Thanks！

 

Jiahao Ge

N
Rank
Userlevel 3
Badge +8

Hello @Jiahao Ge ,


Apologies for the late reply. And thank you for providing more information.

 

Were you still not able to download the invoice?: Find your latest billing and invoice information

 

Can you confirm if the below helps with your issue?:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

Let us know if you need further assistance with this.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N
Rank
Userlevel 3
Badge +8

Hello @Jiahao Ge ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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