Why does Docusign not send emails and provide no working chat/support for new users?

I have tried to send and resend emails multiple times, they all fail.  Either Docusign is going out of business, or they are discriminating and should expect a lawsuit

Hello ​@CommonCents,

Thanks for reaching out to the Docusign Community. I'm sorry to hear you’re running into these issues. I’d be happy to look into this with you.

Regarding the email issue, are you receiving an error message when you try to send the envelope? If so, could you share a screenshot of the error or the Envelope ID? That will help us take a closer look and determine why the emails aren't being sent.

👉 Locate a Docusign envelope ID

For the chat issue, if the chat window isn't allowing you to type, could you try accessing it from a different browser or device? You can also try using an incognito/private browsing window or clearing your browser's cache and cookies, as browser-related issues can sometimes affect the chat experience. You may also try going to this link and clicking on “Chat with us”.

Once you share the error details or your Envelope ID, we'll be happy to help investigate further.

Regards,

Jenny | Docusign Community Moderator

Sadly, there are no error messages. Docusign simply doesn't not email anyone  i am one of the signers and it never emailed me either  

Im surprised docusign exists  it has worked in the past, I have used it which is why I wanted to try it  based on this experience it is garbage  I would not recommend the service  

So to fix the problem, I emailed the documents myself and the signers just made a pdf and had pdf sign it themselves then sent it back  docusign is a waste of time  

Hello ​@CommonCents,

Thank you for the additional information. I'm sorry to hear that the notification emails weren't received and that you had to use an alternative method to complete the signing.

While it's difficult to determine the exact cause without reviewing the envelope, there are a few reasons why notification emails may not be received. These can include emails being filtered into spam or junk folders, recipient mail servers filtering them, or temporary email delivery delays.

Why am I not getting Docusign email notifications?

Why aren't my signers receiving Docusign Notification emails?

Thank you for taking the time to share your experience. We appreciate your feedback, and if you choose to use DocuSign again in the future, we'll be happy to assist should you need any help.

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

6c********-****-****-****-**********55

Docusign sent no emails to anyone, not even me.  There was no Docusign email in any of our Junk/Spam folders.

I am surprised this company persists.

6c********-****-****-****-**********55 - envelope ID

Hello ​@CommonCents,

Thank you for sharing the envelope ID. 

It looks like the issue with receiving email notifications was caused by a bug. 👉 Intermittent Issues With Delivery of e-mail Notifications (Incident 5326). This has now been resolved.

You and your recipients should now receive email notifications whenever a new envelope is sent. If you still don't receive notifications after sending a new envelope, please let us know, and we'll be happy to investigate further.

 

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@CommonCents,

I hope everything is going smoothly for you. I just wanted to check in to see if you still need any help. If the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

Regards,

Jenny | Docusign Community Moderator

no, sorry, I don’t need nor use a service like this often, and the fact that the first time I try to use it, is has a software bug that breaks it has left a bad taste in my mouth.  I know a lot of wealthy companies, mostly banks and Titling companies use the service, so I’m sure you provide them with good programming and the rest of us with software bugs.  I will never use your service and will bad-mouth docusign to everyone, encourage them not to use it as well. 

Try being better people next time.