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Turtle.Island
Active Voice
Active Voice
Jan 13, 2025 5:37 PM UTC
Solved

Data Privacy and Security

Hi,

Is there a way for the sender to view data in a completed envelope but to restrict a portion of the data to not print if the documents are printed? Or to have that vulnerable data redacted if the document is printed? Basically the information would only be viewable from the senders online DocuSign account. 

Michael.Levy
Digital Collaborator
Jan 13, 2025 8:41 PM UTC

No, what you're requesting is absolutely not possible. As a participant in the document signing process, all recipients have a legal right to retain a complete, unredacted copy of the documents they've signed.

Regards, 

Michael

Michael Levy | Former DocuSign Customer Success Architect

3 replies

Michael.Levy
Digital Collaborator
Digital Collaborator
Jan 13, 2025 8:41 PM UTC

No, what you're requesting is absolutely not possible. As a participant in the document signing process, all recipients have a legal right to retain a complete, unredacted copy of the documents they've signed.

Regards, 

Michael

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Michael Levy | Former DocuSign Customer Success Architect
Docusign Employee
Jan 20, 2025 10:51 PM UTC

Hi ​@Turtle.Island,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. However,  any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Turtle.Island
Active Voice
Active Voice
Jan 20, 2025 11:09 PM UTC

Hi,

Yes, thank you. 

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