Changing the date format for an Excel upload

Hello @Mario B., 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I know the importance of having the date displayed as needed. I understand that you want to know how you can change the date format for your Documents.

The account Admin of the sender account can define the default account date and time format settings for Date Signed on the Signing Settings page under Document Formatting. For more information, see Document Date and Time Format.

• Note: This effect on fields with Date data validation is new and applies only to fields added to envelopes and templates after this formatting change was implemented.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Mario B.,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello, 

I am having the same problem and the answer doesn't solve the problem. 

My regional setting are correct as standard European date format, however when I upload an excel document to an envelope it automatically changes any dates in cells to American format. 

For example a date in an excel sheet prior to uploading is 31/04/2024, once uploaded and on the final PDF it is changed by DocuSign to 04/31/2024

I can’t find a setting or work around to correct this. 

please advise. 

Hi @K whiteley

I hope you are doing well.

Glad to hear that you were able to find a solution, if you need further assistance feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello.  I am also having a problem with dates from Excel to DocuSign, the European date format day day / month month / year automatically changes to the American month month / day day / year.  I have tried the suggested work around by changing the format from date to text but then I just end up with a row of meaningless numbers.  Can someone please help. Thank you

Hello @Tracey H,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. Can you provide a screenshot? Are your envelopes intended for Europe or is it Global use?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Tracey H,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Christopher

I have been exchanging emails with customer support and, unfortunately they have not been able to offer any resolution that doesn’t involve manually adjusting every document that is uploaded.  This simply just is not feasible for us due to high volumes at peak periods.

Thank you for offering to assist though, much appreciated.

Hi @Tracey H,

I hope you are doing well.

I apologize for any inconvenience this might cause you,  any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.