DocuSign AddIn - Outlook

Hello ​@TThan 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
To provide you with an accurate solution, could you specify which versions you are trying to run and the specific issue you encounter?

For more information, check these relevant articles.
System Requirements
Unable to install Docusign for Outlook in Office 2016

Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Hello,

thank you for your reply.

We are currently trying to use the DocuSign Outlook Add-in in a local Outlook environment without Exchange Online.

The main issue is that the Add-in does not work correctly when trying to send envelopes through Outlook. During troubleshooting, we were recently informed that Exchange Online may actually be required for the integration to work properly.

At the moment, we are trying to clarify whether there is any supported way to use the Outlook Add-in without Exchange Online, or if this setup is technically not supported at all.

The Outlook versions currently in use in our environment are:

• 16.0.19929.20172

• 16.0.20026.20076

• 16.0.20026.20112

Thank you in advance for your support.

Hi ​@TThan 
Exchange can be used with the Docusign for Outlook App, but it requires having access to the Appstore configured. It's also not supported.
I would think Exchange on-premises will not work (or will work with great difficulty) because it is "further away" from M365 than Exchange Online is.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."