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Hi Guys,

 

I am new here. As a common scenario, I went to the forums to get guidance from the pros. As the title says, I would like to learn and finish the Maestro Workflow Course but whenever I try to, the link proceeds to a disconnection notice or failure to log in. 

It is quite weird as I am still logged in using our corporate account. Please help?

Hi ​@Sol,

Welcome to the Docusign Community—great to have you here!

We understand you're encountering an error message when attempting to access the Maestro Workflow course, and we know how frustrating it can be when things don't work as expected. We're sorry for the hassle, and let's work together to fix this.

May you please provide the title or the link to the course you are trying to access?

Meanwhile, based on similar issues we handled in the past for this error, the following troubleshooting steps have often proven effective:

  • Basic troubleshooting, such as clearing the browser's cache, using Incognito or another browser 👉 Basic troubleshooting steps for common Docusign issues
  • Another trick is to log in to your account and then click the "Set it as Default" Twice. If you manage multiple Docusign accounts, please ensure you are logged into the specific account you wish to use as the default, such as your corporate account (See screenshots below). Once done, try accessing the course again.
  1. Select your profile image and My Preferences.
    newmypreferences.png?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJjdXN0b21lciI6ImRvY3VzaWduX3Byb2R1Y3Rpb24iLCJleHAiOjE3NTkzMzIyMTYsInNoZWFmIjoianV4MTY0MzIzNTk2OTk1NCJ9.pWZONaQh9mSGS1yq2knuAnh3o4XwRF0XwNE2v7Ec0-s&_LANG=enus
  2. In General Settings, locate the Your Default eSignature Account section and select Set as default twice.
    setdefaultacct.png?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJjdXN0b21lciI6ImRvY3VzaWduX3Byb2R1Y3Rpb24iLCJleHAiOjE3NTkzMzIyMTYsInNoZWFmIjoianV4MTY0MzIzNTk2OTk1NCJ9.pWZONaQh9mSGS1yq2knuAnh3o4XwRF0XwNE2v7Ec0-s&_LANG=enus

We hope these help resolve things. Please let us know how that goes, or if you have any questions and need further assistance—we're here for you!

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi Melanie,

 

Thanks for the warm welcome and the speedy resolution. It worked like a charm! 

Hi ​@Sol

That’s awesome—glad things are working now! If you found our suggested solution helpful, we'd love to hear about your experience. Please consider giving it a like👍and marking it as "Best Answer" ✅. This will guide other community members to trusted solutions and similar steps.😊

If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. Wishing you a smooth rest of your day!

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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