Hello,

I’ve been working in Maestro Workflows using webforms to build them out. The goal being so that the webforms speak with the workflow so that people on my team can use a link to send out and fill out contracts versus needing to sign into DocuSign. Currently I have set up all my webforms reflected off my contract templates, and then I built out my workflows reflecting the needs of my departments and the flow of my contracts. For example Department X needs 4 types of contracts and so they branch out in different ways. Here’s an example of what a workflow would look like:

Link

Webform

Branching question 1: Are they A or B?

• A:Are they B or C? → contracts 1 & 2
• B: Are they D or E? → contracts 3 & 4

Right now when I test the webform it works perfectly but the branching question 1 is always leading to option B, even though I select all the options for option A. So I’m always getting the wrong contract as a result. 

When I check my Instances it looks like this: everything is greyed out. 

It’s incredibly confusing - I’ve tried changing the rules for the initial branch, I’ve checked the webform, I’ve stress tested as much as I can but it’s just not leading anywhere. I’m wondering if the left side of the flow is locked or faulty in some way? Any help or ideas would be greatly appreciated.