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Can anyone offer insight on adding two factor authentication?
We have been trying for DAYS to add SMS two factor authentication to our license. We need a select group of people to whom we send an envelope to verify their identity via SMS. We are stuck in an endless circle. We are referred by service to sales. Sales sends an email with a link containing instructions on how to add once logged into our account, but the link they tell us to use does not exist. We are told to go to Account in the Admin login and in the Accounts view choose Plan and Billing and then buy an Add on. Add on does not exist as an option.
We’ve been told from the Account view to select Identity Verification. Again, this does not exist.
We have been going in circles for days and no one at DocuSign seems to know how to add this to our account.