Conversation Starter

Idea Submitted

Give Us Back Our Inbox — Urgent Request to Restore Classic Navigation

Categories:eSignature

4 replies
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I’d like to request the option to use the previous navigation layout in DocuSign eSignature. The new UI significantly disrupts daily workflow, particularly in the way the folder structure and inbox are displayed. My inbox has always functioned as my primary to‑do list, giving me quick visibility into what needs action — the new layout makes this much harder to manage.

Additionally, the current toggle that allows switching back to the classic UI does not stay in place; it reverts after every action, forcing constant manual resets. This creates unnecessary friction and slows down high‑volume users who depend on efficiency.

Restoring the option to use the previous interface, or allowing users to permanently select their preferred view, would meaningfully improve usability and productivity.

Thank you for considering this enhancement.

B

Blanka Weber

Conversation Starter

We had just received the similar feedback from one of our business units. They do not like the new navigation either.

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T

TCRSanderson

New Voice

I agree - this is an awful set up now, I have missed man important documents which leaves me scrambling. I hope the flip it back - my inbox is a mess

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M

mr1

Digital Leader

@TCRSanderson & @Blanka Weber

If you have not already see this, here is a link to an “Idea” to change the interface. I’m not holding my breath on any actual changes, but at least we can upvote and let the developers know how we feel…

(EDIT: apparently the links aren’t working like they used to. If you search in IDEAS for “Is there an option to stay in old navigation” that should work.)

https://community.docusign.com/ideas/is%2Dthere%2Dan%2Doption%2Dto%2Dstay%2Din%2Dold%2Dnavigation%2D27795

mr1

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MR1

T

theresapssinc

New Voice

I agree missing the Inbox has made it very difficult tio manage multiple agreements coming back at one time. I sign but dont always have time to download right away and with everthing together it makes it difficuot to see the customers I need to still download.

This is a huge mistake on Docusign to take away the Inbox and sent. Makes it much harder to be user friendly. I hate the new set up...

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