Enabling Multiple e-Signature Sessions

Hello ​@Agne Mockaityte,

Thank you for your valuable contribution to the Docusign Community! Your idea is instrumental in helping us improve our platform, and we greatly appreciate your input.

We understand that encountering an error across multiple browser sessions can be frustrating. We're sorry for the hassle. Let's work together to sort this out.

Can you please provide us with more information about the issue, including the step-by-step process of what you did before you reached this error message? Are you using the regular DocuSign Website (www.docusign.com) or an Integration to generate/send documents like Rooms, CLM, SpringCM, Salesforce, Workday, etc? Lastly, you mentioned you had already interacted with support and had been informed of the limitations. Can you please share the case number? 

Heads up: We temporarily converted your idea to a question while waiting for confirmation. We look forward to your update. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hi ​@Melanie.Panguito,
 

We use both DocuSign CLM and e-Signature. When creating a new envelope for a document after it reaches the "Review and Send for Signature" workflow step in CLM, the previous eSignature session consistently crashes, resulting in an error. This occurs every time a new envelope is initiated.

We've provided detailed information, including a screen recording demonstrating the problem, in ticket 14597223. We've also requested reopenings of this case with tickets 14917237 and 15335276 due to the continued impact.

There is also an enhancement request ticket for Docusign engineering team: ATL-83369

This crash is a significant disruption to our workflow, and we've been trying to bring attention to this case for over a year, but it is still not fixed. Please let us know what steps can be taken to prioritize a fix for this long-standing problem. We are happy to provide any further information required.

Hello ​@Agne Mockaityte,

Thank you for the reply, and I am sorry for not getting back to you sooner. Per checking, this error message comes up using eSignature and CLM together, and is a valid enhancement. We are converting this post back to an Idea. Submitting your enhancement request through the Ideas platform is the best way to ensure your suggestion is visible to Docusign and the entire Docusign Community. When you submit an enhancement request this way, you can check on the status of your request at any time, and other users can upvote your request. Upvotes help us track the most popular suggestions. Unfortunately, we do not have an exact timeframe for implementing an idea, we apologize. More information here: How to Use the Ideas Feature | Community

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!