Why is updating my email address not working and you have to PAY for support?!

Hello ​@cmarie 

Thank you for reaching out to the DocuSign Community.

I’m sorry to hear that you are experiencing issues with changing your email address.

Below are some helpful articles that can guide you in determining the reason you may not be able to update your email:

• Why can't I change my email address?

• Error: "There was an error changing email, please try again later"

• Email Address Change Issues: Verification Error or Address Already in Use

If the issue persists after reviewing the links above, we recommend opening a case so our support team can investigate further:

• Open a case in the DocuSign Support Center

If you found the information provided helpful, please consider hitting “Like” and selecting it as the Best Answer. This helps other community members find solutions more easily.

Best regards,
Marco | DocuSign Community Moderator

Hello ​@cmarie,

I hope you are doing well. 

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

If you found my response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,
Marco | Docusign Community Moderator

​@cmarie Did you get your problem solved or do you still need help.

Let me know

Robert.