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Question

Why is Docusign renaming my files as I upload them?

  • August 6, 2026
  • 1 reply
  • 6 views

Forum|alt.badge.img

As I’m creating an envelope, Docusign has recently started renaming the files as they are uploaded. Why is this? I need them to stay as the original filename.

 

1 reply

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  • Community Moderator
  • August 7, 2026

Hello ​@SaraHaz,

Thanks for reaching out here in the Docusign Community—great to have you here! I'm sorry to hear you're encountering this issue.

Could you please provide a screenshot or sample showing the original filename and the filename displayed after the document is uploaded to DocuSign so we can investigate further?

We look forward to hearing from you.

 

Best Regards,

Jenny | Docusign Community Moderator