Why is Docusign renaming my files as I upload them?

Hello ​@SaraHaz,

Thanks for reaching out here in the Docusign Community—great to have you here! I'm sorry to hear you're encountering this issue.

Could you please provide a screenshot or sample showing the original filename and the filename displayed after the document is uploaded to DocuSign so we can investigate further?

We look forward to hearing from you.

Best Regards,

Jenny | Docusign Community Moderator

Hi Jenny. Thanks for replying.

Here’s a couple of examples:
 

Original files:

I tried discarding and restarting the envelope several times, signed out of my account etc - all the usual things, but it changed the filename every time.
I sent another envelope on Friday afternoon and it was fine 🤷🏻‍♀️

Thanks.

Hello ​@SaraHaz,

Thanks for sharing the screenshot.

We tested this on our end by uploading a file with similar file names to those shown in the screenshot. However, the file names remained unchanged after upload, and we were unable to reproduce the issue.

If you continue to experience the same issue, please open a support case so our team can investigate further and provide additional assistance. 👉 Get Support

Let us know if you have more questions—we’re always here to help

Best Regards,

Jenny | Docusign Community Moderator

 If this helped, go ahead and mark it as "Best Answer"!

Hello ​@SaraHaz.

I hope everything is going smoothly for you. I just wanted to check in to see if you still need any help.

Let us know if you need further assistance. We’re here for you!

Best Regards,

Jenny | Docusign Community Moderator