Hello ​@Wendy2025,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

It sounds like the envelope you received is still in the process of being finalized, even though all parties have signed. This can happen if the sender is making corrections or if the envelope has not yet been fully completed on their end.

You may reach out to the sender to confirm the status of the envelope and whether any further actions are needed on their part.

If the issue continues, it may be best to ask the sender to resend the finalized document.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions and locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Wendy2025,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.