What happened to Sign Now prompt after clicking Send when you are the 1st signer?

Hello ​@Debbie.Richmond,

Thanks for reaching out, and welcome to the Docusign Community!

Could you please share a sample envelope ID so we can look into this further?

Regards,

Jenny | Docusign Community Moderator

Providing an envelope ID doesn’t seem like it would help any. None of my envelopes prompt me to sign right after I hit send. I have to click Home to get to the envelope and then click the button to sign it. It’s extra steps that were not needed in the past. This is not an improvement to the process.

Hello ​@Debbie.Richmond,

I appreciate you sharing your experience. Just letting you know that the signing prompt was not removed in the recent changes, which is why we would like a sample envelope ID to check directly against your envelope and see if there is anything different.

Regards,

Jenny | Docusign Community Moderator

Does it need to be an uncompleted envelope?

Here is a test envelope ID 6b568bfa-0439-4622-b292-94e8ba541a21

The disappearance of the signing prompt was not recent.

Hello ​@Debbie.Richmond,

Thank you for sharing the additional details with us. We will get back to you as soon as we have an update.

Regards,

Jenny | Docusign Community Moderator

Hi  ​@Jenny.Martin was this ever looked at or resolved? would really appreciate if there is a solution or an update of any sortes about this topic. Many thanks!

Hello ​@Miguel.Rodriguez.Fernandez.Tor,

Thanks for checking in. We’re still waiting on an update from our internal team, and at this time, there isn’t a confirmed resolution yet. In the meantime, it may help to try some basic troubleshooting steps, such as clearing your cache, using a different browser, or testing in an incognito/private window, to rule out the possibility of a temporary glitch. If possible, can you also share a sample envelope ID so we can take a closer look on our end? We’ll provide updates as soon as we have more information.

Regards,

Jenny | Docusign Community Moderator