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Question

unable to create model

  • October 20, 2025
  • 3 replies
  • 22 views

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Hi all

i need to create a model.

i click on model menu at the top of the page, when the page appear at the top of left menu i haven't the button "start".

why?

please help me, thanks a lot.

3 replies

Alexandre.Augusto
Docusign Employee
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  • Docusign Employee
  • 703 replies
  • October 20, 2025

Hello, ​@Andrea76 

 

Welcome to the Docusign Community.

Your user has the permissions to create Templates (Models)?

Your Admin can check that for you.

If your user has permissions to create Templates so try to login using another browser perhaps the button is not showing due some issue with the page and the browser.

 

I hope that helps

Alexandre


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  • Author
  • Newcomer
  • 1 reply
  • October 22, 2025

Hi Alexandre,

thanks a lot for your reply, i don't know if my user have the right permission to create Templates. i'll ask to my IT colleagues.

i tried to change browser too but the button doesn't appear.

i think i haven't the right permission.

thanks a lot, have a nice day. 


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  • Community Moderator
  • 963 replies
  • October 31, 2025

Hello ​@Andrea76,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best Regards,

Jenny | Docusign Community Moderator