Topaz Gemview Tablets and SigPlusExtLite

Question

Is anyone currently using DocuSign In-Person Signing with Topaz GemView tablets? We've successfully tested DocuSign with our Topaz SigLite Standard pads using SigPlusExtLite, but we're interested in providing a better customer experience by allowing signers to view the documents directly on the signing device. Since DocuSign appears to support GemView tablets, I'd be interested in hearing about any real-world experiences, lessons learned, or recommendations
We're hoping to gather some feedback before investing the time and resources into testing and deployment.

Ma.Cubio · Answer

Hello ​@TCarpenterThank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.Based on the available documentation, there are no documented known issues with using Topaz GemView tablets with DocuSign In-Person Signing and SigPlusExtLite. Most of the available guidance focuses on standard signature pads, such as the Topaz SigLite.If you're planning to use GemView, a small proof of concept is a great way to validate the experience before a full deployment. If your goal is to allow customers to view and sign documents on the same device, you may also want to consider the Docusign Mobile App, which offers a consistent touch and stylus signing experience on supported tablets.If anyone in the community has experience using GemView in a production environment, we'd love to hear about your results, as there isn't currently any published guidance specific to this configuration.FAQ for Docusign Mobile Apps (iOS and Android)If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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