Signer not getting notification

Hi ​@JamieH,

We appreciate you reaching out to the Docusign Community and are delighted to have you join us.

We are sorry for the recent experience you had with the envelope sent to multiple recipients. I understand that the recipients were not able to receive an email notification from Docusign regarding the document sent for signature. I’ll be glad to help you with this.

To better assist, please provide the envelope ID so I can check the delivery status and identify the root cause. Could you send it to me via private message?

Thank you, and I look forward to hearing back from you.

Best regards,

Noralynn | Docusign Community Moderator

Thanks for your reply. I think the problem was that I created the envelope as an Agreement and then created Witness Groups. When I subsequently created a Template and created Witness Groups, the notifications worked. I’m not sure if this difference would have caused the notifications to not work?

Jamie

Hi ​@JamieH,

Thank you for taking the time to share the outcome and for your efforts in troubleshooting the issue.

I’m glad to hear that the notifications worked after you created a template and then configured the Witness Groups. While I can’t confirm with certainty whether creating the envelope as an Agreement before setting up the Witness Groups was the direct cause of the notification issue, it’s encouraging that the behavior was resolved with the new setup.

For future envelopes, creating and configuring the template first, including the witness recipients and routing, may help ensure that all participants are properly configured before the envelope is sent.

Please let us know if you have any other questions or need further assistance, and I’ll be glad to help. 😊

Best regards,

Noralynn | Docusign Community Moderator

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Hi ​@JamieH,

I hope you’re doing well and having a great day!

I just wanted to check in and see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best regards,

Noralynn | Docusign Community Moderator