Signature Type Usage Report vs Digital Signature & ID Verification Usage Report

Question

Can someone please help us understand why the result of the two reports (for all type of signatures) is not tallying. We have run this for all months. We have looked up the Documentation, but this does not explain the difference.

Jenny.Martin · Accepted Answer

Hello ​@michmi,Thanks for reaching out to the Docusign Community!Here’s the key difference and why the totals do not align:Signature Type Usage Report – Tracks usage of specific digital signature types (EU Advanced, Qualified, Express).Digital Signature & ID Verification Usage Report – Tracks the same digital signature types plus identity verification events(ID Wallet, Video-ID).The ID Verification report may count multiple verification attempts for a single signature, leading to higher numbers compared to the Signature Type Usage.I hope this helps clarify things! If you found this response helpful, like andmark it as the best answer. Let us know if you have any further questionsBest Regards,Jenny |Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer”

Jenny.Martin · Answer

Hello ​@michmi,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddresses your question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Best Regards,Jenny |Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.