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Can someone please help us understand why the result of the two reports (for all type of signatures) is not tallying. We have run this for all months. We have looked up the Documentation, but this does not explain the difference.
Solved
Signature Type Usage Report vs Digital Signature & ID Verification Usage Report
+5- Troubleshooter
Best answer by Jenny.Martin
Hello
Thanks for reaching out to the Docusign Community!
Here’s the key difference and why the totals do not align:
- Signature Type Usage Report – Tracks usage of specific digital signature types (EU Advanced, Qualified, Express).
- Digital Signature & ID Verification Usage Report – Tracks the same digital signature types plus identity verification events (ID Wallet, Video-ID).
The ID Verification report may count multiple verification attempts for a single signature, leading to higher numbers compared to the Signature Type Usage.
I hope this helps clarify things! If you found this response helpful, like and mark it as the best answer. Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
- Community Moderator
- Answer
Hello
Thanks for reaching out to the Docusign Community!
Here’s the key difference and why the totals do not align:
- Signature Type Usage Report – Tracks usage of specific digital signature types (EU Advanced, Qualified, Express).
- Digital Signature & ID Verification Usage Report – Tracks the same digital signature types plus identity verification events (ID Wallet, Video-ID).
The ID Verification report may count multiple verification attempts for a single signature, leading to higher numbers compared to the Signature Type Usage.
I hope this helps clarify things! If you found this response helpful, like and mark it as the best answer. Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
- Community Moderator
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best Regards,
Jenny | Docusign Community Moderator
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