Scam or legit? DocuSign Customer rep offering 1:1 consultation

Question

I received an email from an email address with domatin @csm.docusign.com with an offer for 1:1 consultation.

Is this scam or legit?

From: Olivia Chow <>
Sent: July 28, 2025 9:35 AM
To: xxxxxx
Subject: My company name | Unlock More with Docusign: Free Expert Guidance for You

I’m Olivia with Docusign’s Customer Success team. We wanted to check in and see how your journey is going now that you've had a chance to explore the platform. Are you encountering any challenges, or are there specific features you'd like to understand better?

If so, we're excited to offer you a complimentary 1:1 consultation with one of our Docusign Customer Success experts. This is a fantastic opportunity to get personalized guidance on anything you're curious about—whether it's optimizing your sending and signing processes, refining your branding, mastering templates, or exploring other functionalities to maximize your account's potential. We’re ready to help address any blockers you may be facing, too.

This valuable offer is available for the next three weeks. To easily book your session, just click here and fill out a quick form letting us know what topics you'd like to cover. We're here to help you succeed!

Thanks,

Olivia Chow | Customer Success |

Jenny.Martin · Accepted Answer

Hello ​@Miki S.Thanks for reaching out here in the Docusign Community—great to have you here!I have confirmed directly with the Docusign employee, and yes, this is a legitimate email. They do send out these emails offering complimentary 1:1 consultation.Hope this helps, if this information effectively addresses your question please click “Select as Best” to help other users with similar questions, locate it more easily.Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny | Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Jenny.Martin · Answer

Hello ​@Miki S.,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddressesyour question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community Moderator

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